Three-year contract for managed services of the Flow mobile network in the North Caribbean region Covers field services and a cutting-edge Network Operations Center (NOC) to monitor traffic in twelve markets MIAMI, FL– July 12, 2016 Ericsson (NASDAQ:ERIC) will extend its long-term relationship with C&W Communications, which operates the retail brand Flow, and its new owner, Liberty Global (LiLAC Group), to provide world-class managed services, including operating and managing the Flow mobile network and field services and monitoring the network management for Flow in the Northern Caribbean region.
C&W and Liberty Global’s strategic partnership extension with Ericsson further strengthens their commitment in improving the quality and reliability of its services and strong network performance to customers. The three-year contract will include top-of-the-line field services (including corrective and preventive maintenance of the mobile core and radio equipment) and a Network Operations Center (NOC) to monitor and maintain the mobile network for Flow in the Anguilla, Antigua, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, St. Kitts & Nevis, St. Lucia, St. Vincent and Turks & Caicos markets. With these enhancements, Ericsson will help Flow deliver a best-in-class level of performance, such as higher network availability and reduced outages.
As a result, customers will see improvements in data and voice quality and overall mobile experience, aimed at helping Flow further improve their Net Promoter Score (NPS); a measure which gauges a customer’s overall satisfaction with service as well as brand loyalty. “This partnership with Ericsson is part of C&W’s strategy to continually invest in our network, improve the quality of service and innovate technology for our customers throughout the region,” said Carlo Alloni, Executive Vice-president and CTIO, C&W. “With this long-term business relationship with Ericsson, they will bring best practice processes, tools and methods to significantly improve our customers’ experience throughout our mobile network.” “Continuing to provide managed services for Flow’s mobile network builds on our regional leadership, supporting our customers so that they can capitalize on innovation to increase their operational efficiencies and explore new go-to-market models.
Ericsson will maintain the network at a superior quality so that subscribers enjoy the best experience available,” said Jean-Claude Geha, Head of Managed Services at Ericsson. Ericsson is the global leader in telecommunications managed services, managing networks for multiple operators worldwide via a combination of global and local network operations centers. Ericsson employs 66,000 services professionals in 180 countries, and provides managed services for networks that serve more than 1 billion subscribers. In addition, Ericsson is present today in all high-traffic LTE markets including US, Japan, and South Korea, and is ranked first for handling the most global LTE traffic. Forty percent of the world’s mobile traffic is carried over Ericsson networks. NO
TES TO EDITORS Cable & Wireless and Ericsson deliver world-class mobile broadband for Caribbean & Latin America Ericsson’s Managed Services Portfolio Managed Services press backgrounder For media kits, backgrounders and high-resolution photos, please visit www.ericsson.com/press. About Ericsson Ericsson is the driving force behind the Networked Society – a world leader in communications technology and services. Our long-term relationships with every major telecom operator in the world allow people, businesses and societies to fulfill their potential and create a more sustainable future.
Our services, software and infrastructure – especially in mobility, broadband and the cloud – are enabling the telecom industry and other sectors to do better business, increase efficiency, improve the user experience and capture new opportunities. With approximately 115,000 professionals and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. Forty percent of the world’s mobile traffic is carried over Ericsson networks. And our investments in research and development ensure that our solutions – and our customers – stay in front. Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden.
Net sales in 2015 were SEK 246.9 billion (USD 29.4 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York. Ericsson has been present in Latin America since 1896, when the company established an agreement in Colombia and delivered equipment for the first time in the region. In the early 1900s, Ericsson increased its presence in Latin America by signing commercial deals in Argentina, Brazil and Mexico. Today, Ericsson is present in 56 countries within South America, Central America, Mexico and the Caribbean, which combined count the region as one of the few with complete Ericsson installations, including a Production Unit, R&D Center and Training Center. Ericsson is the market leading telecom supplier, with over 40% market share in Latin America and more than 100 telecom service contracts in the region.