Brown Hill Communication: Information Technology Assistant

Information Technology Assistant

Positions RequiredPermanent – Full Time 
Posted dateThursday 19th January, 2017 
Closing date:Friday 27th January, 2017 
 Position DescriptionProvide implementation, maintenance and technical support while ensuring IT policies and standards are enforced. Coordinate with IT colleagues and vendors to ensure timely delivery of high quality service to our end-user community
 Responsibilities §  Manage information systems including telecommunications, standard applications, hardware, network infrastructure, and end-user support; supervise, develop, and evaluate the performance of assigned personnel; develop long-range plans; review and communicate information systems and telecommunications policies.

§  Advise and assist users of computers and information systems; determine and evaluate user needs; develop manuals and other training aids as needed; consistently review and revise processes and procedures based on changing technology

 Skills and RequirementsSkills / Knowledge:

§  Excel intermediate level (validation test).

§  MS Word intermediate level.

§  MS Outlook intermediate level.

§  Strong resistance to stress and pressure. / Ability to adapt to constant changes.

§  Capacity to handle priorities and frequent changes in priorities.

§  Strong analytical/mathematical skills.

§  Excellent communication and computer skills.

§  Ability to work under tight timeframes and continuous multi-tasking.

§  Possess to following qualities: sense of urgency, autonomy, attention to detail, initiative and flexibility.

§  Must be discrete when confronted with delicate issues involving the balance between company needs and employee satisfaction.

§  Strong team player.

§  Ability to install and administer computer

§  Hardware, software and networks

§  Computer hardware and software systems and programs

§  Computer networks, network administration and network installation

§  Computer troubleshooting

§  Computer viruses and security

§  E-mail and internet programs

 Attributes:§  Excellent communication and analytical skills.

§  Ability to influence others and lead by example

§  Resourcefulness and initiative

§  Self-starter/self motivator. Ability to work with minimal supervision.

§  Ability to maintain composure in high-stress situations and to work under tight deadlines and handle multiple priorities

§  Flexible and possess the ability to prioritize and work effectively.