FLOW: Applications are invited from suitably qualified persons to fill the following posts at our St. Kitts & Nevis locations:

  • Field Technician (St. Kitts)
  • Field Technician (Nevis)


The Field Technician will be responsible for the installation, commissioning, monitoring and maintaining of telecommunications and ancillary systems/equipment. This will involve company and customer systems/equipment and may often require the technician to mentor or train Apprentice Technicians within his/her team.


  • Oversee and perform installation, commissioning, testing, operations and maintenance of company & customer systems/equipment in accordance with the relevant accepted standards for the equipment to include work done by company staff and contractors.
  • Oversee and participate in processes that monitor & assess systems alarms, logs and fault reports; identifies existing & potential trouble areas and promptly takes appropriate action to resolve.
  • Performs all tasks necessary to ensure the accuracy of all relevant company records and databases
  • Use accepted procedures for the prompt reporting and/or escalation of troubles to the next level of maintenance or supervision.
  • Provides technical and outage reports and all other correspondence in a timely manner. Provides input as requested in the development of proposals, etc. to support the commercial team.
  • Oversee and perform routine tasks such as backups and other related procedures to ensure proper business continuity processes are completed for company and customers.
  • Ensure compliance with manufacturer’s and company’s standard operating procedures/best practices.
  • Ensure timely execution of work orders, cut sheets, fault dockets and any other related job directives in accordance with relevant SLAs.
  • Assist in order processing for material procurement.


  • Associate Degree or equivalent in an engineering discipline e.g. City & Guilds, etc.
  • Accredited Manufacturer Certification
  • At least four (4) years’ experience in a related role.
  • Excellent communication skills both written and oral
  • Strong customer service and interpersonal skills with the ability to interact and communicate effectively with all levels of management, technical personnel, contractors and the general public.
  • Team orientation. Excellent organization skills. Excellent Microsoft Office Skills.
  • Ability to work well in a fast pace environment


  • Strong analytical and problem solving acumen; this enables support and assistance in troubleshooting of customer and network based issues.
  • Possess strong knowledge in the following areas;

Network Management Control System, Basic Electronics; Internet, Customer Information System (CIS), PeopleSoft, SAP; Switching and Transmission, PBX, CPE, Power and Data Systems, Mobile and Line Plant

  • Ability to read and interpret manuals, circuit diagrams, schematic drawings and engineering records.
  • Possess programming knowledge
  • Strong competence in the Microsoft Office suite of applications.
  • Prior experience in the Telecoms or Cable industries preferred

If you are interested in being considered for this position, please send your application and CV via e-mail to karen.blackett@cwc.com by 1st April 2017.

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