Two US federal agencies work together to provide health alerts to travellers

SAN JUAN, Puerto Rico — US Customs and Border Protection (CBP) San Juan Office of Field Operations and the Centers for Disease Control and Prevention (CDC) San Juan Quarantine Station have joined efforts to raise public awareness on health issues for international travellers who arrive at the Luis Munoz Marin International Airport in San Juan, Puerto Rico.

This San Juan CBP Federal Inspection Site was selected along with 15 other US international airports, such as Miami, Atlanta, San Francisco, and Honolulu, to install flat screen monitors at their federal inspection terminals as part of a system known as TravAlert.

The Federal Inspection Site is that area of the airport where CBP officers and Agriculture Specialists inspect all arriving international travelers and their baggage. The Luis Munoz Marin Federal Inspection site is also part of the Model Ports Initiative. This program, adopted by selected international airports across the nation, strives to provide arriving travelers with the best new technologies, most efficient border security process and welcoming atmosphere. It includes improved signage, a “Welcome to the US” monitor with practical information about the entry process in English, French, German and Spanish, measurement of customer satisfaction to identify ways to more efficiently move people through the entry process and a passenger service manager to address travellers’ concerns.

TravAlert monitors will provide important health messages to alert international travelers about disease outbreaks, symptoms, and actions to take for prevention or care. Approximately 90,000 travelers pass by TravAlert monitors at US airports each day. Keeping travellers informed will help protect them and US communities against serious contagious diseases that could spread through travel.

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