Retail Sales Co-ordinator Nevis

Applications are invited from suitably qualified persons to fill the above post at our Nevis location.
Primary Accountabilities
 Managing and motivating a team to increase sales and ensure efficiency
 Supervise, motivate, coach and counsel retail sales teams and customer service staff who participate in sales and customer service efforts
 Forecast staffing needs accurately based on available information and adjust staffing levels up or down to meet unexpected increases or decreases in stores’ traffic to ensure that the store is adequately manned at all times
 Train all staff to deliver a high standard of customer service
 Deal with staffing issues: interview potential staff; conduct appraisals and performance reviews; and provide or organize training and development
 Provide help and advice to customers, using the organization’s products or services
 Communicate courteously with customers by telephone, email and face to face
 Investigate and solve customers’ problems (these may be more complex or long-standing problems that have been passed over by customer service representatives)
 Issue refunds or compensation to customers in accordance with the Company’s policies;
 Implement sales incentive and training plans to motivate the sales team to achieve targets, whilst improving customer satisfaction
 Implement merchandising strategies to increase sales, improve store’s image and improve customer experience
 Tour the floor regularly, talk to colleagues and customers, and identify or resolve urgent issues
 Organize special promotions, displays and events
 Manage stock levels and make key decisions about stock control
 Manage all security aspects of the store including secure storage of cash and stock, security personnel and security systems
 Ensure that Company’s policies that relate to handling of cash and stock are strictly adhered to Desired Skills and Experience
 Degree or HND (or equivalent) in business, management or consumer studies or marketing.
 Candidates must have prior experience in a sales/service culture and a broad understanding of retail and selling consumer telecommunication products
 Creative thinking in coming up with new ideas to improve customer service standards
 An ability to work well under pressure;
 Organizational and planning skills to develop customer services policies;
 A commitment to improve personal customer service skills on an ongoing basis.
Submission of Applications
If you are interested in being considered for this position, please send your application and CV via email to karen.blackett@cwc.com by 31st May 2019